Frequently Asked Questions
Everything you need to know about our premium catering and wholesale food delivery services.
What is the minimum order value for delivery?
To maintain our wholesale pricing and efficient logistics, we require a minimum order value of £50 for standard local deliveries.
How do you ensure the freshness of chilled and frozen goods?
All our delivery vehicles are equipped with dual-temperature zones and state-of-the-art monitoring systems to ensure your products remain at the optimal temperature from our warehouse to your kitchen.
What is your cut-off time for next-day delivery?
Orders placed before 10:00 PM Sunday through Thursday are eligible for next-day delivery, subject to availability and your specific delivery route.
Do you offer credit accounts for established businesses?
Yes, we offer trade accounts with credit facilities for regular commercial customers, subject to a successful credit application and trade reference check.
What should I do if an item is missing or damaged upon delivery?
Please inspect your order upon arrival. Any discrepancies or damages must be noted on the delivery note and reported to our customer service team within 24 hours for a credit or replacement.
Can I source products not currently listed on your website?
We pride ourselves on our sourcing capabilities. If you need a specific ingredient or bulk item not listed, please contact your account manager and we will do our best to source it for you.